Política de envío

SHIPPING POLICY

At Kitty Spot, we are committed to delivering your order quickly, safely, and transparently. We offer FREE tracked shipping worldwide on all orders with no hidden fees at checkout.

1. Processing Time
All orders are processed and handed over to our shipping carriers within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification with your tracking number once your order has shipped.

2. Shipping Rates & Delivery Estimates
- Standard Worldwide Shipping: FREE on all orders.
- Estimated Delivery Time: 5 to 11 business days worldwide (including the United States and international destinations).

Please note that delivery times are estimates and may vary slightly depending on peak seasonal demands, local postal performance, or custom clearance processes.

3. Order Tracking
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become active.

4. Customs, Duties, and Taxes
Kitty Spot is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Shipping Address Modifications
Please ensure that your shipping address is accurate before placing your order. If you notice an error in your address, please contact us immediately at support@kittyspot.com. Once an order has entered the shipping pipeline, address modifications may not be possible.

6. Lost, Stolen, or Damaged Packages
If your package arrives damaged, or if your tracking shows delivered but you have not received it, please contact us right away at support@kittyspot.com with your order number so we can investigate and assist you immediately.