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REFUND & RETURN POLICY

Thank you for shopping at Kitty Spot. We take great pride in providing high-quality interactive cat toys designed for your pet's happiness and health.

1. 30-Day Guarantee for Defective or Damaged Items
We offer a 30-day money-back guarantee or free replacement exclusively for items that arrive defective, damaged, or incorrect. If your product is broken or fails to work upon arrival, you have 30 days from the date of delivery to request a full refund or replacement.

2. Eligibility Requirements for Refunds/Replacements
To be eligible for a return or replacement due to a defective or damaged product:
- Your item must be in the same condition that you received it.
- You must provide proof of purchase (order number or email address).
- You must provide clear visual evidence (photos or a short video) showing the defect or damage to support@kittyspot.com.

3. Non-Returnable Conditions
Please note that we do not accept returns or issue refunds for:
- Change of mind or buyer's remorse after the order has been processed and shipped.
- Damage caused by normal wear and tear, pet misuse, or improper handling after delivery.
- Incorrect shipping addresses provided by the customer at checkout.

4. How to Request a Refund or Replacement
1. Contact our support team at support@kittyspot.com within 30 days of receiving your item.
2. Include your order number, a brief description of the issue, and photo/video evidence showing the defect.
3. Our team will review your request within 24-48 business hours. If approved, we will either issue a full refund to your original payment method or ship a brand-new replacement at no additional cost to you.

5. Order Cancellations
Orders can only be canceled within 12 hours of being placed. Once an order has been processed or dispatched to our fulfillment centers, it cannot be canceled.